1. Introduction
These Terms & Conditions govern your use of AusStayGuide.com and explain important information about accommodation content, enquiries, room rates, availability, facilities, external services and website materials. By accessing or using the website, you agree to use it in a lawful and reasonable way and to take these terms into account when relying on information provided on the site.
The website is intended to help guests learn about AusStayGuide, explore room categories, understand facilities, review dining and leisure information, and contact the hotel with questions about a possible or upcoming stay. Different terms may apply to a confirmed reservation, payment, cancellation, package, event or other service. Where booking-specific terms are provided, they form part of the relevant transaction and should be read carefully.
If you do not agree with these website terms, you should discontinue use of the site. You may still contact AusStayGuide using the contact details provided where you need information about a booking or hotel service.
2. About AusStayGuide
AusStayGuide is a Gold Coast hotel offering contemporary accommodation, dining, leisure facilities and guest services. The website provides general information about the property, room categories and the type of experience guests can expect during a stay.
Contact details, including the general enquiries and reservations email addresses, are provided on the Contact page and in the website footer. Guests should use those channels for questions that require a specific response, such as accessibility requirements, room preferences, dining information or details relating to an existing stay.
Website content is intended to be useful and informative, but it should be read together with any specific information provided directly in connection with a reservation.
3. Website Use
You may use AusStayGuide.com for personal and legitimate purposes, including learning about the hotel, considering accommodation options, preparing for a stay and contacting AusStayGuide. You must not use the website in a way that is unlawful, fraudulent, harmful, disruptive or inconsistent with the rights of other users.
You must not attempt to gain unauthorised access to the website, interfere with security controls, introduce malicious code, overload website infrastructure, scrape content in a manner that causes unreasonable disruption, impersonate another person or use website forms to send abusive, misleading or unlawful material.
We may restrict or block access where there is a reasonable need to protect the website, its visitors, hotel systems or other people from misuse. Such action may be taken without affecting any other rights or remedies that may be available.
4. Accommodation Information
AusStayGuide.com describes room categories such as the Coastal King Room, Ocean View Deluxe and Horizon Suite. Descriptions may include indicative room features, occupancy information, bedding, bathroom facilities, in-room amenities and general design characteristics.
Hotel rooms can vary within the same category. Furniture placement, decorative details, outlook, floor level, exact dimensions and minor features may differ from photographs or descriptive examples. Images are intended to communicate the overall character of the room type and hotel environment rather than guarantee that every room is identical.
If a particular feature is essential to your stay, you should raise it before booking or as early as possible before arrival. Requests can be noted and considered, but they may remain subject to availability, room allocation, maintenance requirements and operational circumstances.
5. Indicative Room Rates
Room prices displayed on AusStayGuide.com are indicative “from” rates. A displayed rate may vary according to travel dates, demand, length of stay, occupancy, room category, included services, taxes, fees, package conditions and the booking channel used.
A “from” price represents a starting reference point and is not a promise that the same price will be available for every date or stay. The final rate should be confirmed during the applicable reservation process together with any inclusions, restrictions, cancellation rules and payment conditions.
Unless expressly stated otherwise in the final booking terms, website prices should not be interpreted as a guaranteed quotation, price match promise or guarantee of future availability.
6. Availability
Room availability changes over time and may be affected by reservations, cancellations, maintenance, room allocation and operational needs. The fact that a room category appears on the website does not guarantee that it is available for a particular date.
An enquiry about a room does not by itself reserve, block or hold inventory. Availability is confirmed only when the reservation process has been completed in accordance with the terms communicated for that booking.
Where a requested category is unavailable, AusStayGuide may provide information about another room type or alternative dates. Any alternative remains subject to its own rate, inclusions and availability at the time it is offered.
7. Reservation Enquiries
The website contact form and published email addresses can be used to ask about accommodation and future stays. Submitting an enquiry starts a request for information; it does not create a confirmed booking, guarantee a rate or guarantee that a room will be held.
For a reservation to become binding, the guest must complete the applicable booking process and accept the booking conditions provided at that time. Those conditions may address payment timing, deposits, cancellation, amendments, no-shows, identification, check-in, occupancy and other stay-specific matters.
Guests should check confirmation details carefully after a reservation is made and contact AusStayGuide promptly if names, dates, room type or other important details appear to be incorrect.
8. Payments and Charges
Payment requirements depend on the rate, package and reservation conditions selected. Some bookings may require a deposit, prepayment, card guarantee or payment at a specified stage. The applicable conditions should be shown or communicated before the booking is completed.
Guests are responsible for ensuring that payment details are accurate and that they are authorised to use the payment method supplied. Additional hotel charges may arise during a stay for optional services, dining, damages, extended use of facilities or other items not included in the room rate.
Any disputed charge should be raised promptly so that the relevant booking, invoice or guest record can be reviewed. Nothing in these terms is intended to remove any rights that cannot lawfully be excluded.
9. Cancellations and Changes
Cancellation and amendment rules can differ between rate types. Flexible rates may allow changes within a specified period, while discounted or promotional rates may carry stricter conditions. The specific rule applicable to the reservation takes priority over general website information.
If you need to cancel or amend a booking, use the method stated in the confirmation and act before any relevant deadline. A request is not necessarily effective merely because it has been drafted or sent to the wrong contact channel.
Changes are subject to availability and may result in a different room rate or other conditions. Where a booking is made through a third-party travel provider, changes and cancellations may need to be handled through that provider.
10. Hotel Facilities
AusStayGuide.com describes facilities such as the swimming pool, dining areas, fitness space, guest lounge, Wi-Fi, parking and guest services. Facilities may operate according to set hours and can occasionally be affected by maintenance, private use, weather, safety considerations, capacity limits or operational changes.
Guests should supervise children appropriately and follow safety signs, staff instructions and reasonable rules that apply to shared areas. Some facilities or services may be subject to age, supervision, dress, booking or capacity requirements where appropriate to the service.
If access to a particular facility is an important reason for your stay, you should confirm relevant operating information before arrival so that any temporary changes can be taken into account.
11. Dining and Food Information
Dining descriptions, menus, service periods and available dishes may change according to season, supply, events and operational requirements. References to Australian produce, seasonal dishes, breakfast, drinks or in-room dining describe the general dining approach and do not guarantee that a particular item will always be available.
Guests with allergies, intolerances or dietary requirements should inform staff before ordering and should ask any questions necessary to make an informed choice. Kitchens handling a range of ingredients cannot always guarantee the complete absence of trace allergens.
Dining charges may be separate from the accommodation rate unless a package or confirmation expressly states that a meal or credit is included.
12. Guest Responsibilities
Guests are expected to treat hotel rooms, facilities, staff and other guests with respect. Reasonable hotel rules may apply to noise, smoking, visitors, room occupancy, property care, safety and conduct in shared spaces.
The person making a reservation is responsible for providing accurate booking information and for ensuring that the reservation is appropriate for the travelling party. Guests should also disclose relevant accessibility needs or other practical requirements early enough for the hotel to provide meaningful information about available options.
Damage, excessive cleaning, unauthorised use of rooms or other breaches of hotel rules may result in charges or other action where permitted by the applicable booking terms and law.
13. Accessibility
AusStayGuide welcomes enquiries about accessibility. Guests who require a particular room feature, step-free access, assistance with movement through the property or another accommodation should contact the hotel before booking or as early as possible before arrival.
Providing clear information about the practical requirement allows staff to explain available options. Accessibility features can vary by room and area, so assumptions should not be made solely from general photographs or descriptions on the website.
Where a particular request cannot be met exactly, staff may discuss reasonable alternatives where available. Availability of a specific accessible room or feature remains subject to confirmation.
14. External Services and Links
The website may use or link to external services such as maps, fonts, icon libraries, email providers or travel-related resources. These services are operated independently and may have their own terms, privacy policies, availability and technical requirements.
A link or embedded service is provided for convenience and does not make AusStayGuide responsible for all content, offers, statements or technical behaviour on an external website. Visitors should review the relevant third-party terms before entering into a transaction with an external provider.
AusStayGuide is not responsible for an external website becoming unavailable, changing its content or changing its privacy practices after a link has been published.
15. Intellectual Property
The text, layout, brand elements, graphics and other original content on AusStayGuide.com may be protected by intellectual-property rights. Unless permission is given or the law allows otherwise, you may not reproduce substantial parts of the website for commercial use, present the material as your own or use the AusStayGuide name in a misleading manner.
You may view, print or save reasonable portions of the website for personal travel planning and reference. This limited use does not transfer ownership of website content or permit resale, republication or creation of a confusingly similar service.
Third-party materials, including map content, fonts, icons or other externally supplied resources, remain subject to the rights and licence terms of their respective owners.
16. Acceptable Use
You must not use AusStayGuide.com to distribute malware, attempt unauthorised access, perform security attacks, harvest contact details for spam, submit automated abusive requests, interfere with another person's use of the site or publish content that is unlawful, threatening or deceptive.
Reasonable automated access for legitimate technical purposes may still be subject to rate limits, security rules and restrictions designed to protect website performance. Circumventing those controls is prohibited.
Where misuse causes loss, disruption or security risk, AusStayGuide may take reasonable technical or legal steps to protect the website and affected parties.
17. Information Accuracy
We aim to keep hotel information clear and useful, but content can change. Room details, rates, menus, facilities, operating hours, local conditions and service information may be updated from time to time.
Guests should confirm current rates, room details, policies, availability and booking conditions directly with AusStayGuide before making travel arrangements that depend on a particular feature or price. Information provided in a booking confirmation or direct communication about a specific reservation takes priority over general website copy where there is a difference.
Typographical errors or outdated content may occasionally occur. We may correct or update website information when an issue is identified.
18. Local Information and Travel Planning
References to Gold Coast beaches, dining, shopping, parks, coastal walks and other local experiences are provided as general destination guidance. Businesses, attractions, transport options and local conditions are outside the direct control of AusStayGuide and may change without notice.
Guests are responsible for checking opening hours, transport arrangements, weather, event conditions and entry requirements relevant to their plans. Travel time can vary substantially depending on traffic, road works, events and the time of day.
Nothing on the website should be read as a guarantee that a third-party attraction, restaurant, shop or service will be open or available at a particular time.
19. Limitation of Website Information
AusStayGuide.com is provided to support travel planning and communication with the hotel. To the extent permitted by applicable law, general website information is provided without a guarantee that every page will be error-free, uninterrupted or suitable for every individual purpose.
Nothing in these terms excludes responsibilities or rights that cannot lawfully be excluded. Where the law provides mandatory consumer protections or other non-excludable rights, those protections continue to apply.
Guests should use reasonable care when relying on time-sensitive information and should seek direct confirmation where a decision depends on current availability, an exact feature or a specific booking condition.
20. Changes to These Terms
We may update these Terms & Conditions to reflect changes in website features, hotel services, booking processes, external providers or operational practices. The latest version will be published on this page with an updated date.
Changes to these website terms do not automatically alter the terms of an already confirmed reservation unless the booking terms themselves allow or require that change. Guests should keep a copy of the confirmation and conditions associated with their booking.
21. Contact
Questions about these Terms & Conditions can be directed to [email protected].
AusStayGuide
24 Coastal View Avenue
Broadbeach QLD, Australia
Telephone: +61 7 0000 1846
For accommodation and reservation enquiries, please contact [email protected].